Terms and Conditions

Trading Standards Recommended

HOME IMPROVEMENTS: Terms and conditions

Complaints: We always aim to resolve any disputes that we have with our customers. If any problems or concerns arise while the job is being carried out, please raise this with the fitter. Should you be dissatisfied with the outcome, please phone, email or write to our office with full details of the issue. We will respond to your complaint as soon as possible. In the event that we are unable to resolve the matter to your satisfaction, you may pursue through Small Claims Court. On completion of the work, you should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. Our contact details are provided in any contract agreed between John Moutter Carpets & Flooring Ltd and yourself

Further Charges. Once we have started work, there are occasions when due to unforeseen circumstances we identify additional work that is required for us to proceed. In such situations we will always advise you of the issue as soon as possible, and confirm any additional cost to you in writing. 

Delay outside our Control. If delivery/work is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the work is still completed within a reasonable length of time.

Decoration. We will always “make good” the area we have been working, however we will not be responsible for redecorating the area unless already agreed within the contract. 

Uplifted goods/Waste: The Services we offer do not include the removal of any waste from the work. 

Please refer to section below outlining what we offer in regards to old carpets/Flooring, underlay etc as well as offcuts and other waste from the job (Disposal Charges)

Your Right to Cancel: Please check any mutually agreed contract which will state whether or not you have a right to cancel. If you do have the right, this section will apply to your contract.

You have a right to cancel this contract without giving any reason. The cancellation period will end 14 days after you receive the goods (if the order is for multiple goods, the cancellation period expires 14 days after the day of the final delivery). In order to cancel goods, you must inform us of your decision by letter, by email, or by returning our cancellation form (below) to us within the 14-day period.

Following cancellation, you must return the unwanted goods at your expense to our address or we will collect unwanted goods from your property at your expense. The goods must be returned to us within 14 days of you informing us that you wish to cancel. The contract price and the original delivery costs will be returned to you within 14 days of return of the goods, or if goods have not yet been delivered to you, within 14 days of you informing us that you wish to cancel, using the same means of payment as you used for the initial transaction. 

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Once we have delivered the goods, you may want us to start work straight away. To do so, because of the cancellation period, we will need a specific request from you in writing. This will mean you will still have a right to cancel but:

· you will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel

· we will not collect or remove any goods that we have installed, unless we have offered to do so

· you may remove the goods yourself and return them to us at the above address and at your own expense within 14 days of informing us of your decision to cancel, unless this was offered by us

· we may reduce any reimbursement to take account of the loss in value of the goods caused by any handling by you

You lose your right to cancel a service contract that has been fully performed within the cancellation period, providing you requested this and acknowledged that the right to cancel would be lost. 

This does not affect your legal rights as a consumer if the goods are faulty or not as described.

Disposal Charges: We are classed as Trade Waste when we have to take anything to a Licensed Waste Disposal Site and therefor have to pay to dispose of any uplifted carpets/flooring etc as well as bagged offcuts or waste. We can provide a quotation for disposal if you'd like us to provide this service. 

NB: As an alternative to having to pay us for the disposal service we can cut all uplift into manageable strips and tape up. We can put all small bits and any offcuts etc into bags so as you can take this all to a Waste Disposal Site yourself and avoid extra cost to our all inclusive quote. 

PLEASE ASK US FOR A QUOTATION FOR DISPOSAL IF OF INTEREST

Damage To Furniture and Decorations:

We agree to move furniture and will take absolute care to avoid damage however due to construction of some items we cannot be held responsible for damage to furnishings we are required to move ourselves. IKEA type wardrobes have a common plinth at base held only be small dowels and these are easily broken when dragged over carpets which has to be done to move them (we cannot just deadlift such large items easily). Please discuss with us any concerns so as we can agree best way to work and move items.

We use metal, heavy and sharp tools to fit carpets and flooring so there may be instances of chips and scores in decorations although we do take 100% care and attention when working in your house.  We will always point out and paintwork damage and ask you to accept that this is sometimes due to poor painting etc or no undercoat on skirting boards etc. 

We have to carry sometimes heavy but always 4 metre plus long carpets into your house. Please accept that we may sometimes have to 'bend' carpets etc around corners and up staircases so some slight scuffs or damage can occur ro paintwork or wallpaper. We are VERY experienced in handling large carpets so we are very careful but customers must accept that some damage can occur from time to time. We will always point out any marks, scuffs and damage

CANCELLATION FORM

To 

I wish to cancel our contract dated for 

Your name and address:

Your signature: 

Date